Privacy Policy
Last updated: 18 October 2026
GlobemX ("we", "us") runs the GlobemX wholesale marketplace app and website. This policy explains what we collect when you use the app, why, and the choices you have.
What we collect
Your account. Your name or shop name, email address, and — if you add them — your phone/WhatsApp number, company and profile photo. We sign you in with a one-time code sent to your email; we do not need a password.
Quotes and orders. When you request a quote we keep the products and quantities, your contact name, phone, email, company, city, delivery address and any note you write. Saved addresses, saved products and your browsing history in the app are kept with your account.
Sourcing requests. What you ask us to find: the description, photos you upload, quantity, target price and the number we should contact you on.
App diagnostics. If the app crashes we receive the error, the screen you were on, the app version and your device platform. To understand which screens are used, the app records page views with a random device ID that is not linked to your name or email. Our servers also see your IP address; we store it only as a one-way hash in these logs and use it to prevent abuse.
On your phone only. Your quote list and recently viewed products are stored on your device until you clear them.
How we use it
- To prepare your quote, confirm stock and freight, take payment and deliver your goods.
- To send sign-in codes and messages about your orders.
- To find products you ask us to source.
- To fix problems and improve the app.
- To keep the service secure and prevent fraud.
Who we share it with
- Your local agent — the GlobemX partner for your market (or the agent who invited you) receives your contact details, quotes, orders and sourcing requests so they can serve you.
- Logistics partners — only what is needed to ship and deliver your goods.
- Service providers that host our systems or send our emails, under confidentiality obligations.
- Authorities, when the law requires it.
We do not sell your personal data.
How long we keep it
Account, quote and order records are kept while your account is active and afterwards for as long as needed for accounting, tax and legal reasons. Crash reports are deleted after 30 days.
Your choices
- Edit your name, phone and photo in Me → Profile.
- Delete your account in Me → Profile → Delete my account. You will be signed out and can no longer sign in; records we must keep by law are retained.
- To see, correct or delete other data we hold about you, email [email protected].
Children
GlobemX is a wholesale service for businesses and is not intended for anyone under 18.
Changes
If we change this policy we will update the date above, and tell you in the app if the change is significant.
Contact
GlobemX — [email protected]